DiNapoli: One-in-Four Homeless Shelter Clients with Serious Mental Health Issues Were Not Placed in a Mental Health Shelter | Office of the New York State Comptroller

This Google™ translation feature is provided for informational purposes only.

The New York State Office of the State Comptroller's website is provided in English. However, the "Google Translate" option may help you to read it in other languages.

Google Translate™ cannot translate all types of documents, and it may not give you an exact translation all the time. If you rely on information obtained from Google Translate™, you do so at your own risk.

The Office of the State Comptroller does not warrant, promise, assure or guarantee the accuracy of the translations provided. The State of New York, its officers, employees, and/or agents are not liable to you, or to third parties, for damages or losses of any kind arising out of, or in connection with, the use or performance of such information. These include, but are not limited to:

Because Google Translate™ is intellectual property owned by Google Inc., you must use Google Translate™ in accord with the Google license agreement, which includes potential liability for misuse:

DiNapoli: One-in-Four Homeless Shelter Clients with Serious Mental Health Issues Were Not Placed in a Mental Health Shelter

The NYC Department of Homeless Services (DHS) is falling short in meeting the needs of homeless New Yorkers, particularly those with mental health and substance abuse issues, according to an audit released today by State Comptroller Thomas P. DiNapoli.

The audit examined DHS’ assessment and placement of clients and found that far too often the assessments were insufficient in assessing when they had mental illness or substance abuse issues and individuals were placed in a shelter that could not give them the help they needed. Although the audit did not establish a causal relationship between individuals’ shelter placements and outcomes, it found that appropriate placement in a specialized facility may lower the risk to individuals inside and outside of the shelter system.

“The Department of Social Services must do a better job helping some of the city’s most vulnerable people,” said DiNapoli. “My latest audit shows that too often the department did not properly place homeless individuals with specialized needs in appropriate shelters where they could receive the support they need to get back on their feet and on the path to stable housing. DHS’ shortcomings can have serious implications. It’s my hope that DHS uses the audit findings and recommendations to improve its operations.”

As part of DHS’ intake process, clients are assessed to help determine which of its five types of shelter best meet their needs: General, Mental Health, Substance Abuse, Employment and Senior. General shelters do not offer specialized staffing or services, while the other options offer specialized staffing and services or amenities.

To try to understand the impact that shelter placements can have on clients’ outcomes, auditors looked at the background information of the 17,244 homeless individuals who were in DHS’ Client Demographic Report and examined their current shelter/program assignment, length of stay at current facility, assessment screening scores (e.g., mental health, substance abuse, alcohol abuse) and medical diagnosis. Of these, auditors found 3,022 who were diagnosed with serious mental illnesses that should have qualified them for a mental health shelter. However, 26% (795) were not placed in a mental health shelter.

In several cases, some individuals with known mental health diagnoses who were placed in a general population shelter rather than in a specialized shelter caused injury or death to themselves or others. In one instance, a client was diagnosed with schizophrenia and bipolar disorder. Despite being recommended for a mental health shelter, the client was placed in a general health shelter and subsequently transferred to three other non-mental health shelters following violent incidents. After multiple psychotic and violent incidents, the client left a shelter and was charged with murdering a person in a robbery about six weeks later.

Another client, who was diagnosed with schizophrenia, was found dead from probable suicide months after being placed in a general shelter. Prior to his death, he suffered multiple psychotic episodes and was found to not have taken his medication, but there was no change in his shelter placement.

Auditors also found that clients with known substance abuse issues were routinely placed in shelters that did not have specialized staffing and services. Out of the 1,061 clients identified as having alcohol or substance abuse issues, 90% (956 of 1,061) were not placed in a substance abuse shelter. In one case, a client assessed with alcohol dependence had 60 separate drug- and alcohol-related incidents while in general shelters in 2021, including one in which he threatened a roommate with a box cutter while intoxicated. Despite the incident, the client remained in a general shelter.

Placement in a specialized shelter may not eliminate the risk of a client harming themselves or others, but the presence of qualified, licensed staff on-site, and specialized services can lower the risk. Especially in the case of clients with serious mental illness, placements should be at sites that offer the highest level of supervision, services, and mental health staff, including psychiatrists and social workers, but too often this is not the case, DiNapoli’s audit found.

Placements were also an issue in senior shelters. A large percentage of homeless seniors, 43%, were placed in general, non-senior shelters. DHS officials attributed this, in part, to a small number of beds available in senior shelters. However, auditors found that beds in senior shelters were not being reserved for seniors — 103 of the 368 beds (28%) were given to clients who were younger than 65.

Auditors also found weaknesses in DHS’ oversight of clients once they are placed in a shelter and that the agency does not utilize its option to remove clients who pose a threat to themselves and/or others.

In its response, DHS officials generally disagreed with the findings of the report, attributed some negative impacts to precautions implemented during the pandemic, and asserted that there is not a causal factor between shelter placement and client outcomes. The complete response is available in the audit.

Track state and local government spending at Open Book New York. Under State Comptroller DiNapoli’s open data initiative, search millions of state and local government financial records, track state contracts, and find commonly requested data.